FAQs
What is the complaints procedure?
Nothing very meaty - see below:
Chapter 8 of the government's RHI announcement says
Complaints
In addition to appeals against the specific decisions as described above, participants may also wish to complain about Ofgem where it is not satisfied with the way it has behaved more generally and not necessarily in relation to a specific decision. Ofgem has existing complaints processes, which we intend to utilise. Where a person has followed this route and is not satisfied, they may complain to the Parliamentary Ombudsman who can decide whether to carry out an investigation.
